Guest Services assists with the flow of information between families, visitors, and Monroe Carell Jr. Children's Hospital at Vanderbilt. We strive to create a welcoming, comfortable, and pleasant environment for our visitors.
Patient information for Children's Hospital is available by calling (615) 322-1000 or by visiting the information desks located on the first and second floors of the hospital. The first floor information desk is located in the main lobby to the left of the entrance. The second floor information desk is located directly in front of the crosswalk entrance that extends from the second floor of the South Garage.
Patient & Family Accommodations Service
Our Patient & Family Accommodations Service can help you identify hotels and other lodging options to meet your needs and budget. Through partnerships with local hotels, we can even help you make your reservations and receive special discounted rates. Visit this section to learn more or call (615) 936-7666.
Family waiting areas
Family waiting areas are located on each floor for the convenience of the families and other visitors. Family waiting areas at Children's Hospital are only staffed by Guest Service Representatives on the 5th Floor (PCCU) and 4th Floor (NICU), but feel free to seek assistance from any of our Guest Service Representatives for personal assistance. The hospital rooms have been designed to allow parents to remain with the patient as much as possible, but these family waiting areas are always available for your use.
Guest Services Representatives are available to provide you with an orientation to these units, as well as other hospital amenities available for your use.
Ronald McDonald House Lounge
The Ronald McDonald House Lounge is a place for parents, family members, and visitors from the entire hospital to gather in a home-like environment. Snacks and beverages are available. The Ronald McDonald House Lounge is open from 9:00 a.m. until 9:00 p.m. Monday through Sunday when volunteers are present to open the lounge.
Pediatric surgery waiting area
The pediatric surgery waiting area is located on the third floor of the Children's Hospital. The staff located in the waiting area will be able to assist you and provide information during the patient's surgery. Visit the Pediatric Surgical Specialties page for more information regarding surgery at Children's Hospital
If you are visiting Children's Hospital for a pre-surgery appointment, the Guest Services Representatives at either of our information desks are pleased to provide assistance in locating that appointment.
If you have any questions about an upcoming visit, visit the Guest Services page at VanderbiltHealth.com or call (615) 322-1000.
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